Covid-19 Policy

Policy Statement


The coronavirus is a new hazard that will require the implementation of new risk control measures for the foreseeable future and will be described as the "new normal". Our aim is to return colleagues, children and parents to our settings to as normal a life as possible for as many people as possible, but in doing so ensuring another epidemic is avoided. In returning we want to be able to give as much confidence as we can by detailing our control measures to reduce the transition and spread of infection as low as reasonably practical to make it safe for children to attend and our colleagues to work in

We recognise that the control of COVID-19 is an occupational health and safety matter. The Health and Safety Executive (HSE) has stated that "the law requires all employers to assess the risk of returning to work while the coronavirus outbreak is ongoing and to put steps in place to manage that risk". We want to give assurance that we have and will continue to keep abreast of published guidance from the government, Department for Education (DfE), The Department of Health & Social Care (DHSC), Public Health England (PHE), the NHS and World Health Organisation (WHO). In addition, we will also review any variances to advice through the government websites for Scotland, Wales and Northern Ireland.

All of our settings, and Central Support, will operate differently on re-opening and we have put in place measures, first and foremost to protect health and lives but that are realistic, honest, achievable in childcare and have been written with integrity.

It is estimated that these measures are likely to last months, with some suggesting a period of 18 months (before the coronavirus disappears, herd immunity is achieved or a successful vaccine is rolled out).

For us it's important to work closely with our colleagues, parents and clients to ensure that we open our settings with the very best endeavour. 

Our Duties

  • Take reasonable steps to protect the health and safety of our colleagues, preventing exposure to unnecessary risk and ensuring protective measures are in place where we are operational for key workers and vulnerable children.
  • Ensure colleagues are physically fit and mentally well to return to work. 
  • To continue to ensure the safety measures are effective and practiced by all colleagues when returning to work, post furlough / opening of a setting.
  • Be prepared to act quickly to deal with colleagues who may have been exposed to the virus to help contain the virus in your workplace as much as possible
  • Ensure that one person is responsible for keeping abreast of developments from the <a href="">World Health Organization</a>, the<a href="">UK Government</a> and the <a href="">NHS</a>. 
  • Ensure hygiene and infection control measures are revised to try and avoid any child or colleague entering a setting with 'symptoms' of Covid-19 in attempts to avoid transmission and spread of the disease. Our Exclusion policy.
  • Ensure we train all colleagues on their return to work in our new safety measures and hygiene practices to reduce the spread of infection.
  • Ensure we communicate our safety measures to parents so they can make an informed decision if to leave their child in care and equally on doing so, are clear what our policies and procedures are, including but not exclusive to our exclusion policy and self-isolation periods.
  •   Ensure we keep up to date with the latest government legislation regarding Statutory Sick Pay (SSP) around Coronavirus, self-isolation and sick pay.
  • Ensure that we have clear sickness and absence management policies that are fit for purpose under the present circumstance. Ensure our colleagues are aware of them and where to find them (form part of the colleague's handbook on SharePoint and accessible to all), and ensure effective management of sickness absence, to ensure continuity and stability, and the smooth running of the organisation.
  • Review our safeguarding and whistleblowing policy to ensure it safeguards children and colleagues during the pandemic and colleagues know how to report any Covid-19 related incidents, such as violence, breach of social distancing, not following policy. 


The UK health and safety risk management regime is based upon the principle of reducing risks to "as low as reasonably practicable" (ALARP), with risk assessment at the core of the regime.

In summary, risk assessments for a re-opening of the workplace or a return to work must:

  • meet the "suitable and sufficient" criteria in that they identify foreseeable hazards, evaluate risks and implement the risk control measures that reduce risks to the ALARP criteria by following best practice
  • be completed by competent persons (i.e. those with the skills, knowledge and experience to do so) but with input from others familiar with the working environment including setting managers
  • communicate outcomes to colleagues and others in terms of residual risks and risk control measures to be adopted
  • be reviewed where there is "significant change" in matters to which the risk assessment relates or where it is suspected the risk assessment is no longer valid.

Colleagues Duties

  • Take reasonable care of their own health and safety and that of other people who may be affected by their work. This means reporting any signs of Covid-19 to their line manager / person in charge immediately, in line with our sickness and absence policy and self-isolate.
  • Remain up to date on latest guidance from the government on symptoms
  • Declare on returning to work whether you have displayed symptoms or been exposed to Covid-19 within your household. This is declared on returning to work and it is all colleagues responsibility to notify us if circumstances change, through your manager / person in charge and updated on Dayforce
  • On returning to work take time to understand the 'new normal' and ensure you follow all procedures in place. This includes but not exclusive to your social responsibility when travelling to work, touchpoint cleaning hourly and keeping up to date on latest guidance and applying it, and continuing to socially distance outside of work, until the government notify us of a change.

Statutory Requirement

Early Years Foundation Stage (EYFS) statutory framework, revised in April 2017; Health & Safety at Work Act 1974, Management of Health & Safety at Work Regulations 1999 and any other health and safety legislation and codes of practice remain in force.

Our Procedure

Focus Area of consideration Action steps
People Symptoms of Covid-19

At the time of writing (24.05.20) the NHS recognise the main symptoms of coronavirus as:

• fever and high temperature - people will feel "hot to touch" on their chest or back (37.8 degrees Celsius or above)

• new, continuous dry cough - the NHS define this as coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (someone with an existing cough may find that it is worse than usual)

• loss or change to the sense of smell or taste - the NHS defines this as someone noticing that they cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms. Other less common symptoms include aches and pains, nasal congestion, headache, conjunctivitis, sore throat, diarrhoea, or a skin rash or discoloration of fingers or toes.

Symptoms begin gradually and are usually mild. Most people (about 80%) recover from the disease without needing special treatment. A small percentage can become seriously ill and develop difficulty breathing. This is particularly dangerous for people with weakened immune systems, for older people, and for those with long-term conditions such as diabetes, cancer and chronic lung disease.

Protecting yourself

In addition to our usual infection control measures detailed in our Hygiene & Infection Control policy, Public Health England (PHE) recommends that the following general "handwashing and respiratory hygiene" precautions are taken to help prevent spreading coronavirus:


  •  cover the mouth and nose with a tissue or sleeve (not hands) when coughing or sneezing (Catch it, Bin it, Kill it)
  •  put used tissues in the bin straight away
  •  wash hands with soap and water often - wash for 20 seconds and use hand sanitiser gel if soap and water are not available
  •  try to avoid close contact with people who are unwell
  •  clean and disinfect frequently touched objects and surfaces - known as "touchpoints"
  •  do not touch eyes, nose or mouth if hands are not clean.
  •  Wear a face covering when in communal areas or close contact with another rindividual.


In addition, the Government is asking people to "self-isolate" if they have symptoms of COVID-19, to stay at home whenever possible and to "socially distance" themselves.


Colleagues who think they may have coronavirus symptoms should stay at home as follows:

• if you have symptoms of infection and live alone, you should self-isolate by staying at home and not leaving the house for 10 days from when the symptoms started

• if you live with others and one person has symptoms, you should self-isolate as a household for 10 days from the day when the first person in the house became ill (if anyone else in the household starts displaying symptoms, they need to stay at home for 10 days from when the symptom appeared, regardless of what day they are on in the original isolation period)

Those who are symptomatic are advised to:

• stay at least 2 metres (about 3 steps) away from other people in the home whenever possible

• sleep alone, if possible

• wash hands regularly for 20 seconds, each time using soap and water

• stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible

• keep hydrated and use over the counter medications, such as paracetamol, to help with the symptoms.

If symptoms worsen during home isolation, or if they are no better after 10 days, they should contact NHS 111 online or call NHS 111. For a medical emergency they should dial 999. Colleagues who are worried about their symptoms should avoid going directly to their GP, to a pharmacy or to a hospital.

Testing for coronavirus is not needed for people self-isolating and staying at home.

Self-isolating is designed to slow down the spread of the virus and protect others in the community whilst someone is infectious. It is understood that most people will no longer be likely to transmit the virus 10 days after the onset of symptoms. In a household situation it is likely that people will infect each other. This is the reason for the 10 day self-isolation. 

Social Distancing

To help reduce the transmission of coronavirus (covid-19) we will:

• Ask colleagues and children to remain at home if they are displaying symptoms - high temperature, a new and continuous cough, loss of smell and taste.

• In England and ROI and Belfast we take both colleagues and children's temperature on entering care and exclude anyone immediately if their temperature is above 37.8 and require, them to self-isolate for 10 days or until a negative test result has been received. In Scotland we take colleagues' temperature only.

• Review with colleagues their route to work to try to avoid non-essential use of public transports and encourage our parents to do the same.

• Enable those, who can, to continue to work from home.

• Request that colleagues avoid large and small gatherings over 6 people outside of work, in line with government guidelines

• Maintain social distancing within settings as much as possible by ensuring the following measures are in place: • Reduce where possible the number of children in the setting at any one time - our ratios still apply

• Colleagues working with the same people each day (working within a bubble) • Stagger start times of colleagues and children to avoid rush on transport & within our reception areas

• Re-design our work / play space to allow for as much distancing as possible

• Look at flow of traffic and where possible have 1-way traffic - mark the corridor and queuing areas where needed • Ensure breaks are staggered and suitable break areas are identified

• Where 1 meter plus distancing is not possible review transmission risk - barriers, 'bubbles', PPE

• Display posters reminding everyone of their responsibility in social distancing Page 6 of 20

• Restrict visitors & maintenance by appointment only (where possible) Where possible anyone wishing to view one of our nurseries, we will aim to do this out of hours or at quiet times. All visitors will be required to wear a mask.


• Government guidance is that PPE is not required for general use in early years settings to protect against COVID- 19 transmission. PPE should continue to be worn as normal for nappy changing, administration of first aid and during food preparation and serving.

• We do have an emergency PPE box, this contains, gloves, anti-bacterial gel, aprons, face masks to IIR standard and visors to be used should a child or colleague, starts to show symptoms and to be worn by the first aider caring for the child. On collection the colleague is to strip off all PPE items and these are to be placed in a bag and sealed and not to be touched for 42 hours - see Responding to a suspected case below.

• PPE stocks are to be recorded daily and orders should be placed (at least 6 weeks) in advance due to supply and demand. Orders are to be made through Consortium or Gompels and our Operations Director informed immediately if you're notified of a delay so we source an additional supplier.

• Alcohol sanitiser will be available throughout all settings where the use of soap and water is not possible.

• Everyone entering the setting should use the hand sanitiser before entering and before going to wash their hands. All visitors to the nursery will be required to wear a mask and parents are required to wear face coverings at drop off and collection

• Colleagues travelling on public transport will be provided with two washable masks (and filters) and asked to remove them and store them in a sealed bag before entering the setting. (the fitting of masks will be covered in Zoom training for all colleagues)

• Face coverings must be worn when in communal areas, these should be removed when re-entering the area with the children and places in a named Ziplock bag. These must be stored out of the reach of children.

• Face shields will be provided for colleagues working in our settings, only to be worn when working on the front desk in our creches and by greeter and runners in our nurseries.

Management Infection prevention

In addition to our normal infection control measures (detailed in our Hygiene & infection Control policy and in line with the social distancing measures in this document, we have done the following to support infection prevention:

• Reviewed our opening and closing safety and cleanliness checklist, toy cleaning and introduced hourly 'touchpoint' cleaning document to directly address the risks associated with Covid-19, that are both realistic and sensible measures to protect colleagues and children.

• Removed unnecessary furniture and soft furnishings, including some toys which are deemed unsuitable during the outbreak.

• Where parents are required to sign in there will be a pot of clean pens and a pot for dirty pens. All used pens must be placed in the dirty pot post use and cleaned between session

• All paper documents parents are required to sign will be placed on a clip board that colleagues will place down for parents to then sign, this reduces the sharing of paper between colleagues and parents.

• Reviewed working practices where possible to create 'bubbles' and reduce potential transmission by reducing the contact between children as far as possible (during the day) Children will be grouped in a bubble with the same children and team members each day for track and trace purpose.

• Reduced the number of children attending a setting where possible to enable social distancing - ratios still apply • Revised timetables and lesson plans, where possible, to deliver care as much as we can outside

• Staggered lunch and breaks Page 8 of 20

• Relaxed our uniform policy to enable clean clothing every day. This includes the ability to wear any form of trousers, washing of uniform on site (where the setting has the facilities to do so), the wearing of non-work top (providing a name badge is worn at all times). This is a safety measure and will revert back to full uniform post the outbreak.

• Introduced "Fogging Machines" in to our nursery setting. Sterilisation takes place at the end of each day.

Written to all parents to confirm measures we would like them to abide to in all our settings. This includes but not exclusive to social distancing, children not bringing in items from home (nursery will accept a small bag and 'essential' items) - in creches we would like parents to take coats etc as much as possible.

Illness on site

In line with our Exclusion policy, if anyone becomes unwell with a new, continuous cough or a high temperature (above 37.8), or has a loss of, or change in, their normal sense of taste of smell (anosmia), they must be sent home and advised to follow the COVID-19: guidance for households with possible coronavirus infection guidance.

If a child is awaiting collection, colleagues should follow our normal Exclusion Policy - 'The sick child' guidelines, however additional measures include:

• Whilst waiting for the child to be collected they should be isolated from others in a previously identified room (where possible and weather permitting this should be outside) If inside and where possible, a window should be opened for ventilation. Specific space will be shared with you for your setting.

• The colleague responsible for the child during this time should be a colleague from their 'bubble' (and first aid trained, although someone from the buddle supersedes first aid. The first aider however must be made aware and available). The colleague will wear items from the emergency PPE box - gloves, apron, mask and visor.

• If they need the toilet during this period, they should be escorted to a separate toilet (where possible) and aim to avoid them touching any surfaces along the way. The toilet should then be cleaned and disinfected using standard cleaning products before being used by someone else.

• We must follow up to see how they are and if symptoms continued (ensuring they are self-isolating for 10 days, and that their fellow household members are self-isolating) In an emergency, call 999 if they are seriously ill or their life is at risk. First aid should be delivered with reference to the latest safeguards from the Resuscitation Council UK.

  Deep clean after Covid-19 case

The below guidelines should be followed and updated for any changes checked on the government website.

  • The minimum PPE to be worn for cleaning an area where a person with possible or confirmed COVID-19 is disposable gloves and an apron. Avoid creating splashes and spray when cleaning, where a mask if there is a risk.
  • Hands should be washed with soap and water for 20 seconds after all PPE has been removed.
  •  Any cloths and mop heads used must be disposed of and should be put into waste bags as outlined below.
  •  When items cannot be cleaned using detergents or laundered, for example, upholstered furniture and mattresses, steam cleaning should be used.
  •  Any items that are heavily contaminated with body fluids and cannot be cleaned by washing should be disposed of.
  •  Public areas where a symptomatic individual had passes through and spent minimal time, such as corridors, but which are not visibly contaminated with body fluids can be cleaned through as normally.
  •  All surfaces that the symptomatic person has come into contact with must be cleaned and disinfected, including:
                - objects which are visibly contaminated with body fluids
                - all potentially contaminated high-contact areas such as toilet areas, door handles, telephones, bannisters in corridors
  •  Use disposable cloths or paper roll and disposable mop heads, to clean all hard surfaces; floors, chairs, door handles and nappy areas. Deep cleaning should be done with an increased Milton solution 3 capful to 5 litres of water
  •  Laundry - Wash items in accordance with the manufacturer's instructions. Use the warmest water settings and dry items completely. Dirty laundry that has been in contact with an unwell person can be washed with other people's items. Do not shake dirty laundry, to minimise the possibility of dispersing any virus through the air. Clean and disinfect anything used for transporting laundry with your usual products, in line with the cleaning guidance above.
  •  Disposable PPE to be put in a plastic rubbish bag and tied when full and double bagged. Uniform (clothing) and the re-usable visor should be placed in another plastic rubbish bag and tied when full and double bagged and put in a suitable and secure place and marked for storage until the individual's test results are known.
  • In our nursery setting where "fogging Machines" have been implemented, post cleaning of the area finish by fogging to sterilise.

Waste should be stored safely and kept away from children. You should not put your waste in communal waste areas until negative test results are known or the waste has been stored for at least 72 hours.

Confirmed case of Covid-19 in the setting

Following the above 'Illness on site' the children/colleague in question should self-isolate. All colleagues and children who were in attendance when the person was sent home will be sent home and advised to self-isolate for 14 days. All colleagues will have access to a test if they display symptoms of coronavirus, and are encouraged to get tested in this scenario.

  • Everyone in that bubble and anyone who could have potentially come into contact with the colleague / child will be notified.
  • Where the child or colleague tests negative, they can return to their setting and the fellow household members can end their self-isolation.
  • Where the child or colleague tests positive, the rest of their bubble should be sent home and advised to self-isolate in line with DfE guidance. The other household members of that wider bubble do not need to self-isolate unless the child or colleague they live with in that group subsequently develops symptoms.
  • Where colleagues may have come in contact with the child or colleagues who tested positive and are in self-isolation but still show no symptoms, after 10 days will be able to return to work.
  • In all cases we will notify Public Health England's local health protection team and take immediate advice at the time of the incident.
  RIDDOR reporting of Covid-19

We must report under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) when:

  • an unintended incident at work leads to a possible or actual exposure to coronavirus (reported as a dangerous occurrence)
  • a colleague is diagnosed with COVID-19 with reasonable evidence of exposure at work (reported as a case of disease)
  • a colleague dies as a result of occupational exposure to coronavirus.

In all events we would report under RIDDOR online via the HSE website.

  • Child Health Declaration will be completed for every child on returning, including Covid-19 related questions. Parents will be asked on every visit to confirm their circumstances have not changed.
  • All children requiring a Health Care Plan will have a review on returning and monitored in line with policy - every 6 months.
  • Within 2 weeks of retuning baseline assessment must take place, and changes observed and reported on iConnect
  • We will continue to focus on planning for children, however will need to take into consideration adjustments to the learning environment, made in relation to the removal of some equipment and malleable resources. 
  • All 7 areas of learning must be planned for as far as practicable during this period. Consideration must be taken to how stories, singing and games can support children to socialise and settle.
  • Within 2 weeks of opening planning must be completed for each key group, including how children keep themselves safe. Including regular handwashing and using and disposing of tissues. 
  • Timetable / activities to be revised to reflect 'all measures' including but not exclusive to safe distancing of children, outdoor learning as much as possible, restricted movement between environments. 
  • Children should be encouraged to exert themselves physically. Careful consideration needs to be given to ensure fair usage of outdoor, ensuring all Bubbles and Group get as much outdoor learning as possible.
  • We will need to provide opportunities for learning for our non- attendees, this will be done via a weekly newsletter provided by our Central support team, each setting must provide a simple weekly activity. Parents should be encouraged to upload weekly activities of their child learning to ensure the partnership with parents is maintained
  • Stagger drop off/collection, breaks and lunch
  • Stop all self-serve of food and toilet independence (must control numbers)
  • Provide time for the cleaning of equipment between bubbles (mainly applied to outside play/shared space)
  • Rotation of toys and equipment (restrict free choice so that sanitisation can be controlled)
  • Limit the exchange of resources (between rooms and to parents) - think about sending photos of children's work throughout the day (nurseries only)
  • Remove soft toys and furnishings (reducing risk and allowing more space within the room for distancing)
  • Think about the child's experience / journey from the entrance (think about visual stimulations & actions to settle the child)
  • Review all posters and signage, making sure positive language is used to aid good hygiene amongst colleagues & children
  • Notify regulatory body of any positive cases 

The Department for Education has issued new guidance on the application of KCSIE (Keeping children safe in education) and whilst our safeguarding policy is still valid, there are some additional measure to be aware of in the current circumstance:

  • The company DSL is available at all times - this is Louise William and Lindsey Doe
  • Known vulnerable children should be given a childcare place or we should work with the LA to secure a place elsewhere
  • Any child who commits to regular attendance should be contacted if they do not arrive for care (in line with our nursery T&Cs which state we should be informed before 10am if not attending)
  • Children due to start school may stay on for the September term (if agreement with the parents and transitioning school and in the child's best interest)
  • Colleague recruitment checks to remain in force. If a DBS has been applied for and we are awaiting clearance (with references received) then the colleague may start work, but must be clearly identified to the team, not left alone with children or do any intimate care routine.
  • Any concerns, changes in behaviour of children, colleagues or parents must be addressed with the DSO and in the absence of them, straight to the DSL.

Our whistleblowing policy remains unchanged and available on the intranet for all colleagues

First Aid - our settings

Paediatric first aid certification requirements stay in place as set out in paragraph 3.25 and Annex A of the EYFS, with the stipulation that 'at least one person who has a current paediatric first aid (PFA) certificate must be on the premises and available at all times when children are present If first-aid cover in settings is reduced because of the coronavirus we must have the following in place as a minimum.

  • At least one paediatric first aider (PFA)on the premises at any time (break cover needs to be considered)
  • Book colleagues who require an update on online refreshers training (certificates expiring on or after 1st October 2020 can be extended to 31st March 2021)
  • Anyone who has not had PFA before needs to attend a course when safe to do so (before 31st March 2021)

For First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) we will share resource with our clients and use their first aiders should a colleague need attention. We will ensure that they:

  • are aware of type of injuries or illnesses that you identified in your first aid needs assessment and have the training and skills to address them
  • know enough about our work environment and its first aid facilities
  • are able to get to the workplace in good time if needed This policy will remain under review until we are fully operational and all colleagues have been re-trained where required.

We are following the HSE First Aid guidance and will continually review for Scotland and Ireland as additional advice becomes available

  First Aid - Central Office

For First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) we will use Regus first aider should a colleague need attention and if not available agree shared resource with another office. We will ensure that they:

  • are aware of type of injuries or illnesses that you identified in your first aid needs assessment and have the training and skills to address them
  •  know enough about our work environment and its first aid facilities and are able to get to the workplace in good time if needed



Colleagues: Throughout the period we have used carrying communication styles (whilst respecting Furlough guidance) 

  • Invite to all colleagues to weekly Zoom Fika call - Wellbeing
  • Central Support weekly Zoom call - Wellbeing
  • Weekly update (combination of video and email) - Business update and wellbeing
  • Survey 1 - Colleague Covid-19 Survey around individuals'/household symptoms, if shown and their 'vulnerable' category. 
  • Survey 2 - Colleague Return to Work Survey - Understanding colleagues' mode of transport, and responsibilities around dependents, and if currently pregnant.
  • Collection of demographic and ethnicity data from all colleagues via Dayforce to enable us to see by site how many colleagues fall in BAME. Once we have this information and additional survey will be sent to those colleagues prior to them returning to work.
  • Preparing to return to work (including guidance shared with parents)
  • Invite to mandatory training - online resource and Zoom f2f 'new normal' training
  • All policy updated shared with colleagues. Where colleagues remain in or are placed back in furlough for a period of time, they will be re-trained on our COVID-19 policies and procedures on return.
  • Wellbeing training from the NDNA shared with all colleagues to support them during this time.
  • Colleagues' wellbeing survey being sent in February 2021


Team not furloughed

  • Daily management calls to keep abreast of situation and planning next steps
  • Weekly nursery managers calls

Compliance: We split this between Directors as follows:

  • Daily updates from WHO, DfE, HPA - Louise Williams
  • Covid 19 Nursery Group - 2 meetings per week - Lindsey Doe

Parents - Nursery

  • Weekly newsletter to Nursery parents - Business update and Activities
  • Frequent Zoom Calls with nursery to ''Catch Up'' - Wellbeing
  • Regular postings on Company and Nursery specific Facebook pages
  • Survey sent to all parents in January 2021 on how well we have supported them and their children during the pandemic to date


Parents - Creches

  • Newsletter to update on Business and regular Facebook Updates on dedicated Facebook page.
  Returning to Work

Colleagues will be phased back to work (from Furlough) with the following consideration/measures in place:

Our matrix for returning colleagues to work includes a review of

Underlying health conditions (for the colleague and household)

  • Vulnerable (moderate risk) group
  • Extremely vulnerable / "shielding" (high risk) group
  • Method of transport
  • Age
  • Caring commitments that have been directly affected by Covid-19

Measures we may be able to offer those not ready to return included (not exclusive to or guaranteed): 

  • Ability to use some holiday to delay return date (if you have holiday to be used)
  • Ability to take unpaid leave for a short period of time (if business can allow)
  • Reduction in contracted hours (either for a short time or permanent)

IIn the case where we cannot agree, on fair terms, for a colleague to return we will default to relevant policies in our colleague's handbook to resolve the matter.

Wellbeing prior to coming off of furlough:

  • Survey 1: to identify if colleagues, or anyone within a colleagues' household has tested positive or displayed symptoms of Covd-19.
  • Survey 2: to identify colleagues who rely on public transport and who have responsibility for dependents identify if they they or anyone in their household has tested positive and dates of infection and confirmation that isolation period was observed and is completed. Page 16 of 20
  • Declaration & wellbeing form to be completed by all colleagues to check if anything has changed (Qualifications by Association) and check their wellbeing and mental state 


Training prior to entering the workplace:

  • A letter issued to colleagues about returning, including a synopsis of how we plan to operate.
  • Invite to Zoom training on the "new normal" - mandatory.
  • Post Zoom training, all colleagues will receive an email and be issued with the "Tinies Early Years Settings - COVID 19 Synopsis of our Site Operating Procedures", along with references to the full policies on SharePoint that they must read. All colleagues must sign and date the document stating they have read the policies and that they have understood and can comply to the new safety measures before returning to work.
  • Weekly audit checks conducted by Central Support to ensure all colleagues have fully understood and been able to implement all policy and procedures. 


On site our safety measure for colleague's wellbeing include:

  • Temperature checks of all colleagues and children (in England, ROI & Belfast) on arrival 
  • Clear guidance on symptoms and when to stay and home
  • PPE for normal duties and additional PPE (Face shield and mask) for dealing with anyone with suspected Covid-19
  • Face masks for those travelling on public transport
  • Relaxation in uniform to allow for washing time where needed (name badge must be worn)
  • Restricted visitors to the setting
  • Limiting (where possible) colleagues on site together at any one time
  • Reducing number of children (where possible)
  • Creating bubbles (where possible)
  • Colleagues who share lifts can only do so if they are working in the same bubble and must wear face coverings at all times in the car. Managers and Deputies are unable to travel together.
  • Where we have setting in a tier 4 that a clinically extremely vulnerable colleagues work at area or a colleague living in a tier 4 area who has been deemed clinically extremely vulnerable, we will work with them to allow them to either work from home or to access furlough or SSP.
  • All pregnant colleagues will have regular job chats with their manager and they risk assessments reviewed monthly to ensure we are kept up to date with any changes. Once colleagues reach 28 weeks they will either work from home or be places in furlough (this will be reviewed once furlough ends)

Home Workers

We have the same health and safety responsibilities for home workers as other colleagues. Measures in place to support our colleagues include:

  • Daily management calls and scheduled f2f meetings via Teams to check wellbeing and set work and agree actions
  • Agreed breaks in the day and to put them in the diary to avoid meeting bookings
  • Provided equipment (from the office) to support role - additional screen, laptop, etc (purchases also made on Amazon)

During this time all Central Support colleagues to work from home as much as possible and attend all meetings via video through Teams / Zoom.

Colleague to flag any issues, relating to health and safety to Directors for a review of working conditions


Office Working

  • Unnecessary furniture should be removed. 
  • Desks and workstations should be 1 meter plus apart
  • Everyone must remain at their desks (no hotdesking) these should be wiped down at the end of the day 
  • If the board table is used, social distancing must be observed and cleaned down prior to and after use with antibacterial spray and disposable cloth.
  • A rota must be applied ensuring the area does not exceed 10 people at any one time
  • Central support colleagues must use their own mug and ensure its washed and dried and kept on your desk
  • Colleagues working from the office should bring their own eating utensils for lunch and not share them
  • Stationary should not be shared and kept on your desk.
  • All communal items (kettle, coffee machine and printer must be wiped down after every use)
  • Face coverings are to be worn in communal areas


Safety compliance checks

Building checks need to be conducted due to the period of close down.

This includes:

Water checks to avoid legionella disease:

  • Water should be tested, including all drinking water outlets and reports shared by our clients
  • Increase frequency of outlet flushing of toilets, taps, including those outside
  • Temperature regulators checked ensuring water is hot but won't scald (must be above 60°C for the control of Legionella)
  • Equipment with standing water (washing machine, dishwashers) need to be run through on cleaning cycle (hot wash) before use. Temperature warming & cooling systems:
  • HVAC report requested from all clients which includes checks on the system parts and operation and all associated controls and settings and the cleaning and maintenance (in particular filters) of all heating and cooling systems.


  • Fire safety, including but not exclusive to a check of the fire detection system test (weekly), serviced within 6 months and all firefighting equipment checked, in date and in place and fire routes.
  • Electrical safety, including but not exclusive to latest inspection and tested electrical equipment and IEE wiring safety certificate
  • Our own RA reviewed to ensure no structural change has occurred to affect operation (safety from slips, trips and falls)

Associated Policies

Hygiene & Infection Control - Operations Manual
Exclusion Policy - Operations Manual
Sickness Policy & Reporting Absence - Colleague Handbook

Associated Policies


Version Control


Comment to Change

Operations - all


May 20 - NEW

New policy due to pandemic



June 20 - reviewed

Update information on collection of demographic and ethnicity information (Communication)

Inclusion of audit checks post return. (Returning to work)

Update social distancing to represent the 1 metre plus guidance (Social distancing)

Clarity on mixing of Milton solution on cleaning of isolations area. (Deep clean after Covid 19 case)



July 20 - reviewed

Added the wearing of masks for visitors to our settings (Social distancing)

Updated wording on bubbles to cover all setting (social distancing)

Included the use of pens and sharing of paper (infection prevention)

Updated colleagues testing if confirmed case of Covid-19 to show we would test post 7th day of isolation unless symptoms appear (self-isolation)

Addition of face shield use in retail setting (PPE)



September - reviewed in line with updated guidance 7/8/2020

Added informing regulatory body of confirmed cases

Added that all parents will be ask on every visit that circumstance have not changed.

Face covering to be worn by parents at drop off and collection.

Face shields to be worn in nursery by greeters and runners

Updating temperature checks (specific by country)

Face covering to be worn in communal space

Added keeping Dayforce up to date with Covid status changes

Updated children showing high temperature to state they must self-isolate for 10 days or until they received a negative test result.

Updated colleagues traveling to work together by car to say they must be in same bubble, wear face covering and Managers and Deputies cannot share car lifts



December 22/12/2020

Included change in face asks required in the isolation area (these must be IIR standard)

Updated tier 4 guidance for those extremely clinically vulnerable

Undated information for pregnant works to review risk assessment every month and at 28week either work from home or enter furlough



1st February 2021

Added the use of fogging machines in nursery

Updated first aid certificated extension to 31st March in line with guidance

Updated ongoing communication with colleague's ad parents.


Policy Review

This policy will be reviewed and updated annually.

Name:                               Louise Williams
Date:                                1st February 2021
Policy review date:           1st March 2021


quotation mark
This was the first time we have used the Tinies holiday club. It can be difficult finding a club that both my children enjoy as they like different activities, but both of my children had a great time and we will definitely use this club again.
Sally, Middlesex, Holiday Club